How long do I have to return an item?
All returns/exchanges must be received by our returns department within
30 days of receiving your order. (NOTE: Our manufacturers enforce
a strict 30-day return policy with all jewelry sets. Therefore, we
cannot issue any return authorization numbers if you attempt to return
an item after the 30-day period. We do value your business and will
always try to assist our customers in every way possible; however,
the implementation of the 30-day return policy is something that we,
as a company, cannot get around. We hope that you enjoy your jewelry
purchase and trust that if you do need a return/exchange, you will
be sure to keep the 30-day return policy in mind. Once again we find
it important to stress that if the 30-day return period ellapses,
we will not be able to issue a return authorization number.)
Do I need to acquire a "RETURN AUTHORIZATION NUMBER"
before I send something back?
Yes. To obtain a return authorization number, simply call us toll
free at 888.660.3342. Return authorization numbers are required
whether you are doing an "exchange" or a "return."
A friendly representative will then guide you through the easy process
of returning or exchanging an item.
(NOTE: We require return authorization for internal processing
and quality control. If a package is returned without a return authorization
number, excessive time and resources are expended in attempts to
link the package with the proper customer file. Any packages returned
without a return authorization may be rejected and are not our responsibility.
If we do accept a return package without a return authorization,
it will be charged a 30% processing fee. If you need to return an
item(s), please simply follow our simple guidelines to avoid any
unnecessary and unwanted fees. Thank you for your consideration.)
How does shipping charges work with exchanges or returns?
If returning an item to our warehouse (whether it is a return or
an exchange for another item), it is the customer's responsibility
to pay the return shipping charges. Feel free to use whichever shipping
method you prefer to send returned items back to us (see NOTE below).
(NOTE: For shipping items back to us, we do recommend that you
take advantage of a mail carrier's (UPS, Postal Service, FedEx,
etc) "delivery confirmation" feature. This will allow
you to easily track your return and make sure that it gets delivered
to our address. Although most returns do successfully make it back
to us, you should be realistic and realize that mail carriers (UPS,
Postal Service, FedEx, etc) do occasionally make mistakes and may
lose/mis-ship a package. In the rare event of a mistake occurring,
you want to be able to track your package to see where it ends up
at. Buy4LessCufflinks.com cannot be responsible for a returned item
that was lost/mis-shipped in the mailing process. Once again, for
this reason we do recommend that you use a "delivery confirmation"
feature when sending back an item.)
(*NOTE: For exchanges, we will ship your new item(s) to you via
"UPS Ground" (unless otherwise specified). We will bill
your credit card on file to cover the delivery shipping costs for
your new item(s). UPS Ground is $8.95; UPS 2-Day Air is $27.50;
UPS 1-Day Air is $45.)
(NOTE: if a customer "rejects" a package during an attempted
delivery, the customer will also be billed for the "return
shipping charges" that are incurred -- usually $8.95 per shipment
via UPS Ground).
Do you charge my credit card on file if I need to order
an exchange?
To help reduce processing, we do not charge your credit card again
for an exchanged item. We will send out your new item ... while
expecting that you will send us back your original item in a timely
fashion (within 10 business days). If we do not receive your returned
item within 10 business days, we will assume that you are keeping
both your original item and the new exchanged item. If this situation
occurs, we will then have to rebill your credit card on file for
the exchanged item.
I see that you had an item shipped to me directly from
the manufacturer. If I need to return it, do I send it back to the
manufacturer's address which is on the box or do I send it back
to Buy4LessCufflinks.com?
Very important -- you must send it back to our warehouse, not the
manufacturer's warehouse. Our address is:
Buy4LessCufflinks.com
Attention: Returns Department
57 Kentucky Lane
Levittown, PA 19055
NOTE: If you return an item directly back to the manufacturer (instead
of back to Buy4LessCufflinks.com), there is a good chance that we
will have no record of the item being returned. If this occurs,
we cannot be held responsible for the returned item(s).
I need to exchange an item for a different size or style.
Will you send the new size/style out to me immediately or do you
first wait to receive my original item before sending out the new
exchanged item?
We will send your new item out to you immediately.
Can I cancel an item after I have already placed an order?
You may cancel an order within 6 hours of placing it at no
charge. Orders are processed rather quickly and it may have already
been shipped. But we do allow a 6-hour window for cancellation from
the time you placed your order. However, if you are canceling your
order after the 6 hours and it has not been shipped, there is a
$25 cancellation fee. If your order has already been shipped, it
cannot be cancelled. You may return the merchandise once you receive
it. If your package is refused after being shipped, you will still
be charged for the shipping and also the return shipping.
Is there an easy way for me to check if you received my
returned item?
Yes. We have developed an online tracking system so you can always
see what is going on concerning your order. Simply go to our homepage
and click on the "Order Tracking" button. You will then
be able to view details about your orders/returns.
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